Privacy policy
Last updated: March 18, 2026
Virtual Works LLC ("Virtual Works," "we," "us," or "our") operates the website virtualworks.ai and provides AI-powered SMS assistant services for small businesses. This Privacy Policy describes how we collect, use, and protect information when you interact with our services.
Information we collect
When you interact with Virtual Works via SMS, our website, or other channels, we may collect the following information:
- Phone number (when you text our business number or a client business number)
- SMS message content (the text messages you send and receive)
- Name, email address, and business name (if voluntarily provided during conversation)
- Service requests and appointment details
- Device and browser information when visiting our website
How we use your information
We use the information we collect for the following purposes:
- To provide AI-powered SMS responses to your inquiries
- To capture and relay leads to the business you are contacting
- To schedule appointments and send reminders
- To improve our AI assistant and service quality
- To comply with legal obligations and A2P messaging regulations
SMS messaging
By texting a Virtual Works or Virtual Works client phone number, you consent to receive AI-generated SMS responses related to your inquiry. Message frequency varies based on your interaction. Message and data rates may apply.
You can opt out of SMS messages at any time by replying STOP to any message. You can request help by replying HELP.
SMS consent is not shared with third parties or affiliates for marketing purposes.
Information sharing
We do not sell, rent, or trade your personal information to third parties. We may share information only in the following circumstances:
- With the specific business you are contacting via SMS, so they can serve your request
- With service providers who help us operate our platform (such as Twilio for SMS delivery and OpenAI for AI processing), under strict data processing agreements
- When required by law, regulation, or legal process
Data retention
We retain SMS message data and conversation history for as long as necessary to provide our services and for a reasonable period afterward for record-keeping and compliance purposes. You may request deletion of your data by emailing us at david@virtualworks.ai.
Data security
We implement industry-standard security measures to protect your information, including encrypted connections (SSL/TLS), secure database storage, and access controls. However, no method of transmission over the internet is 100% secure.
Your rights
You have the right to:
- Opt out of SMS communications at any time by replying STOP
- Request access to the personal information we hold about you
- Request deletion of your personal information
- Request correction of inaccurate information
Children's privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact us
If you have questions about this Privacy Policy or your personal information, please contact us:
Virtual Works LLC
Jacksonville, FL
Email: david@virtualworks.ai
Website: virtualworks.ai